FAQ

Frequently Asked Questions
What does Stellarpaths do?
What

Personalised paths to support Wellness + Life + Work. Stellarpaths has developed on-the-go Paths to assist you to reach your goals.

 

Plus we provide digital self-help ecosystem of resources + tools for wellness, jobs and business assistant.

 

Stellarpaths personalises and identifies useful information and suitable apps to help you reach your goals.

 

How

By mapping; occupations, skills, industries, apps and capabilities data, then overlaying algorithms to identify and match resources and tools for personal, career + small-medium business goals.

 

Why

Stellarpaths believes by matching resources + tools to your wellness, occupation, skills, industry or business size, you can accomplish more.

 

Our vision is to develop a hub that automatically recommends the most suited strategies and accompanying tools that assist you in your daily life, work and in businesses. This would be finding relevant resources based on your well-being, matching job searches + resumes based on your occupation or skills, or sourcing the best software + apps to help start or grow your business.

 

We further by closing the adoption loop through the supply of business support services.

How Does Stellarpaths Benefit?
Empowers
  • Awareness
  • Hope
  • Treatment, Goals + Strategies
  • Support Services Access
  • Destigmatisation

 

Benefits
  • Condition Management
  • Peer Support Connection
  • Family, Friends + Supports
  • Self-Esteem Enablement
  • 1 Simple Consolidated Hub
Is Stellarpaths GDPR Compliant?

We can confirm that all Stellarpaths accounts which house data in these EU data centres will comply with the GDPR when it becomes enforceable on May 25, 2018.

Which Browsers Do You Support?

For accessing the Builder, we support Chrome, Safari, Edge, and Firefox. For accessing Live Apps, we support Internet Explorer (versions 9+), Chrome, Safari, Edge, and Firefox.

How Do I Request A Call / Contact?

Phone support is available on the Service Providers + and above as scheduled calls. To schedule a call, book a meeting time here or here.

 

Support on other plans is handled via a support ticket (email or direct message) or

How much does the service cost?

For a breakdown of personal, business, service provider + government/enterprise subscription plans, and additional user license pricing, click here.

What Is Stellarpaths Wellness Paths Based On?

To ensure that Stellarpaths Wellness Paths are in keeping with evidenced-based research and paradigms we have ensured we reference Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM-5) (2013) the taxonomic and diagnostic tool published by the American Psychiatric Association (APA). In the DSM serves as a principal authority for psychiatric diagnoses. Treatment recommendations are often determined by DSM classifications.

 

In conjunction with DSM-5, Stellarpaths also leveraging knowledge and insights from leading psychology journals and websites.

Is My Data + Privacy Safe?

Security of your data is of the utmost importance to us.

 

To ensure your data is secure at all times, all data is encrypted at rest as well as in transit. This means even if someone were able to access the data through an attack of some sort, it is indecipherable.

 

Additionally, we use the highest security options available via Amazon Web Services. AWS is considered an industry leader in cloud services and is trusted by organisations like DOW Jones, Pfizer, and the CDC.

 

Finally, secure user access is a feature we recommend using on all apps. This prevents open access to data and requires users to authenticate to access restricted areas of the application.

 

For more information on Stellarpaths’ security and the steps we take to ensure your data is secure at all times, please take a look here: Security and Infrastructure.

How Do I Delete / Cancel My Account?

You can cancel your Stellarpaths subscription at any time from your Account at https://stellarpaths.com/account/#personalise/.

 

Note:

For security reasons, we cannot delete your account for you. You will need to do this yourself from your Stellarpaths My Account.

How Do I Download My Data?

You can export your records into multiple formats from your Stellarpaths My Account.

 

When exporting you can choose from two formats:

 

  • CSV: CSV stands for Comma Separated Values and is the most common format for manipulating data with a spreadsheet. CSV files can be opened with Microsoft Excel and other spreadsheet programs.
  • TXT: Text format separates values with tabs and can also be opened with Excel and other spreadsheet programs.
Contact Us

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Documentation

Access frequently asked questions via here or just click the messenger box, bottom right of the screen

Support

Completed support form

or

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Office Hours

Stellarpaths can be accessed 24/7

Our office/chat hours are 10am-6pm Mon-Fri.

And you got it, you can always click the messenger box, bottom right of the screen, and will get back to you when we are back at the desk.