FAQ

Frequently Asked Questions
What Does Stellarpaths Do?

Meaningful support and assistance should be a straight forward positive experience.

 

Stellarpaths personalises and unifies; notable resources, services and tools for wellness, life and work to empower aspirations and goals more insightfully and efficiently. Just add information like symptoms + treatments, or occupation + skills and Stellarpaths will connect support paths ahead.

How Does Stellarpaths Benefit?

Empowers

  • Awareness
  • Hope
  • Treatment, Goals + Strategies
  • Support Services Access
  • Destigmatisation

 

Benefits

  • Condition Management
  • Peer Support Connection
  • Family, Friends + Supports
  • Self-Esteem Enablement
  • 1 Simple Consolidated Hub
What Are Stellarpaths Target Markets + Communities?

Markets

  • Business Coaches
  • Education Sector
  • Employment Services
  • Executive Coaches
  • Fitness Sector
  • Health Sector
  • Human Resources
  • Social Services

 

Communities

  • Art + Music Groups
  • Community + Cultural Groups
  • Indigenous
  • LGBQTI
  • Libraries
  • Local Places + Facilities
  • Mental Health Peers
  • Neighbours
  • Religious + Spiritual Groups
  • Rural
  • Schools
  • Social Clubs
  • Sports Clubs
  • Tertiarary Education
  • Veterans
  • Workplaces
What Are Mental Health Services Providers Stellaths Cover?
  • Advocacy Services
  • Age Care
  • Alchohol + Drug Services
  • Child + Family Services
  • Disability
  • Education
  • Employment Services
  • Family + Sexual Assault Services
  • General Practioners
  • Guardianship Services
  • Health In Justice
  • Housing + Homeless Services
  • Income + Support Financial Counselling Servcies
  • Justice
  • Legal + Court Services
  • Mental Health Promotion + Prevention
  • Mental Health Services
  • Police + Emergency Services
  • Psychiatrists + Psychologists
  • Workplace Support Services
Is Stellarpaths Mental Health Information Evidence -Based?

To ensure that Stellarpaths Wellness Paths are in keeping with evidenced-based research and paradigms we have ensured we reference Diagnostic and Statistical Manual of Mental Disorders, Fifth Edition (DSM-5) (2013) the taxonomic and diagnostic tool published by the American Psychiatric Association (APA). In the DSM serves as a principal authority for psychiatric diagnoses. Treatment recommendations are often determined by DSM classifications.

 

In conjunction with DSM-5, Stellarpaths also leveraging knowledge and insights from leading psychology journals and websites.

How Much Does Subscription Cost?

For a breakdown of personal, business, service provider and additional user license pricing, click here.

How Do I Contact Stellarpaths?

Phone support is only available for service providers Service Providers. All Otther contact, suport or meeting requests  can be accessed via.

Is My Privacy + Data Safe?

Yes, security of your data is of the utmost importance to us.

 

To ensure your data is secure at all times, all data is encrypted at rest as well as in transit. This means even if someone were able to access the data through an attack of some sort, it is indecipherable.

 

Additionally, we use the highest security options available via Amazon Web Services. AWS is considered an industry leader in cloud services and is trusted by organisations like DOW Jones, Pfizer, and the CDC.

 

Finally, secure user access is a feature we recommend using on all apps. This prevents open access to data and requires users to authenticate to access restricted areas of the application.

 

For more information on Stellarpaths’ security and the steps we take to ensure your data is secure at all times, please take a look here: Security and Infrastructure.

Is Stellarpaths GDPR Compliant?

We can confirm that all Stellarpaths accounts which house data in these EU data centres will comply with the GDPR when it became enforceable on May 25, 2018.

How Do I Delete / Cancel My Account?

You can cancel your Stellarpaths subscription at any time from your Account at https://stellarpaths.com/account/#personalise/.

 

Note:

For security reasons, we cannot delete your account for you. You will need to do this yourself from your Stellarpaths My Account.

How Do I Download My Data?

You can export your records into multiple formats from your Stellarpaths My Account.

 

When exporting you can choose from two formats:

 

  • CSV: CSV stands for Comma Separated Values and is the most common format for manipulating data with a spreadsheet. CSV files can be opened with Microsoft Excel and other spreadsheet programs.
  • TXT: Text format separates values with tabs and can also be opened with Excel and other spreadsheet programs.
Can I Help Sponsor Stellarpaths?

You most cetainly can!

Stellarpaths the world’s most comprehensive and meaningful support digital toolset for mental health, in the areas of wellness + life + work.

Sponsor Sellarpaths to grow, support others with mental health needs and keep access low for all.

Contact Us

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Questions

Access frequently asked questions on this page, scroll up or click the messenger box, bottom right of the screen.

Support

Click the messenger box, bottom right of the screen. Support response times  based on subscription level (and overide our office hours). You can also take Guided Tours for each area on Stellarpaths.

Office Hours

Stellarpaths platform can be accessed 24/7.

Our office hours are AEST / AEDT 8am-8pm Tue -Thurs.

Click the messenger box, bottom right of the screen, and will get back to you when we are back at the desk.